FREQUENTLY ASKED QUESTIONS 

ONLINE SHIPPING

Is it safe to use my credit card to order from your online store?

Our order process uses secure encryption technology to transmit your order and payment information from your browser to our Web site.  Colorado Cherry Company does not ever see your credit card information – it is securely and privately transmitted for approval to our credit card processor.  The entire order uses SSL encryption to ensure that your information is always transmitted securely when you are placing your order and making payment.

Ordering & Shipping

No – we only accept orders with delivery addresses within the United States at this time.

What if my shipment arrives damaged?

We make every effort to ensure that your order is packed in such a way that it arrives safely at your door.  However, occasionally a shipment can be damaged in transit.

When you receive your shipment, you should carefully note the condition of the box or other shipping container(s).  If damage is apparent you should refuse the delivery.  If damage is found after you accept the delivery and open the package,  contact the carrier immediately to file a claim.

You should also report the issue to us, and we will get in touch to resolve the issue to your complete satisfaction.

What if the items I receive are different from what I ordered?

If what you receive is different from what you ordered or if you are unsatisfied with your order in any way, please contact us immediately and we will work with you to resolve the issue to your complete satisfaction.

HOW DO I PREPARE MY TAKE-N-BAKE PIES?

Frozen pie baking instructions

Preheat oven to 350 degrees, place pie in oven for 45-60 Minutes or until crust is an even golden brown.

Individual pot pie reheating instructions

Best when pie is allowed to thaw under Refrigeration for up to 48 Hours-preheat oven to 350 Degrees, remove pie from tin and place top down on plate. Microwave on high for 2:30. replace in tin and put in oven with foil tent for 15-30 minutes or until internal temperature reaches a minimum of 165 degrees.

Family sized pot pie reheating instructions

Best when allowed to thaw for up to 48 hours under refrigeration. preheat oven to 350 degrees, place pie in oven tented with foil for 45-60 minutes or until internal temperature is a minimum for 165 degrees.